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Services Management & Consulting Curricula

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Students pursuing the Services Management and Consulting concentration should have a strong technical background.

This concentration focuses on the co-production relationship that is critical in the services context. Service engagements must be designed and managed to meet the client’s and provider’s expectations, to achieve satisfactory returns and performance. The relationship management curriculum will provide essential tools and frameworks for effective customer analysis and engagement management.

Following are the required and elective courses for completing the Services Management and Consulting concentration.

Full-Time MBA

Please note that full-time students are required to complete a concentration in Finance, Marketing, or Supply Chain Management. A second MBA concentration of their choosing may be completed with the remaining credit hours. Requests for exceptions should be submitted to Dean Allen.

Required
MBA 551 Services Management (1.5 credit hours)
MBA 552 Organizational Culture (1.5)
MBA 557 Consulting (3)

Electives – Select two of the following:
MBA 541 Supply Chain Relationships (3)
MBA 553 Business Process Analysis and Design (3)
MBA 554 Project Management (3)
MBA 556 Services Innovation Lab (3)
MBA 561 Marketing Analytics (3)
MBA 562 Marketing Research (3)
MBA 563 Product and Brand Management (3)
MBA 564 Business Relationship Development (3)
MBA 590 Social Networks and Web 2.0 Media in Marketing (3)

Part-time MBA matriculating on or after Fall 2007

  • Part-time students completing one concentration must complete 12 credit hours in a concentration
  • Part-time students completing two concentrations must complete 9 credit hours in each concentration

Required:
MBA 551 Services Management (1.5 credit hours)
MBA 552 Organizational Culture (1.5)
MBA 557 Consulting (3)

Electives:
MBA 541 Supply Chain Relationships (3)
MBA 553 Business Process Analysis and Design (3)
MBA 554 Project Management (3)
MBA 556 Services Innovation Lab (3)
MBA 561 Marketing Analytics (3)
MBA 562 Marketing Research (3)
MBA 563 Product and Brand Management (3)
MBA 564 Business Relationship Development (3)
MBA 590 Social Networks and Web 2.0 Media in Marketing (3)

Part-Time MBA matriculating before Fall 2007

Required:
MBA 551 Services Management (1.5 credit hours)
MBA 552 Organizational Culture (1.5)
MBA 557 Consulting (3)

Electives – Select one of the following:
MBA 541 Supply Chain Relationships (3)
MBA 553 Business Process Analysis and Design (3)
MBA 554 Project Management (3)
MBA 556 Services Innovation Lab (3)
MBA 561 Marketing Analytics (3)
MBA 562 Marketing Research (3)
MBA 563 Product and Brand Management (3)
MBA 564 Business Relationship Development (3)
MBA 590 Social Networks and Web 2.0 Media in Marketing (3)